Job Title: Coordinator, Commercial Operations

About Us Design Centered Co. is a leading UX and digital transformation agency committed to creating inclusive, sustainable solutions for public service and enterprise clients. We specialize in Impact-Centered Design, a unique approach that delivers meaningful change by prioritizing purpose, people, and process.

Our mission is to drive innovation and improve access to essential services, transforming the future of public and enterprise systems across the globe.

About the Role We are looking for a proactive and highly organized Coordinator, Commercial Operations to support our business development, marketing, and client engagement efforts. This hybrid role requires a versatile professional who can manage multiple priorities, from identifying new business opportunities to coordinating marketing and sales activities, supporting proposal development, and ensuring smooth execution of our webinar and podcast series. The successful candidate will work closely with internal teams and external stakeholders, playing a key role in the growth and operations of our business.

Responsibilities

● Seek out commercial opportunities such as RFPs and new business opportunities relevant to Design Centered Co.

● Work with management to develop, write, and submit compelling proposals in response to RFPs, ensuring alignment with client needs and industry trends.

● Coordinate marketing and sales activities, including managing social media content, tracking marketing efforts, scheduling sales calls, and supporting prospecting efforts.

● Coordinate activities for our webinar and podcast series, including scheduling and liaising with guests, overseeing production details, and managing content distribution.

● Collaborate with clients to coordinate resource requirements, ensuring high client satisfaction and smooth project execution.

● Support internal teams by organizing project materials, documentation, and scheduling follow-ups to keep initiatives on track.

Qualifications

● Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

● Minimum of 2 years of experience in a similar function or role.

● Strong writing and communication skills in English.

● Ability to write and communicate in French is an asset.

● Experience in business development, proposal writing, marketing coordination, or sales support.

● Experience and/or understanding of UX design, digital transformation, and/or working in an agency setting is a significant asset.

● Highly organized with the ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.

● Proficiency in Microsoft Office, Google Workspace, and social media management tools.

● Experience with CRM and project management tools is an asset.

● Must be available to work from Monday to Friday, 9:00 AM to 5:00 PM Eastern Standard Time (EST)

● Must be prepared to present writing and project planning samples as part of the selection process.

What We Offer

● A culture of innovation, inclusion, and collaboration where every voice matters.

● A team that values continuous learning, professional development, and personal growth.

● Opportunities to connect with like-minded professionals who are passionate about creating meaningful change.

● A supportive environment that celebrates diversity and fosters equity.

● A chance to contribute to impactful projects while being part of a values-driven organization.

Our Commitment to Inclusion Design Centered Co. is committed to building an inclusive workplace that celebrates diversity and fosters equity. We strongly encourage applications from BIPOC (Black, Indigenous, People of Color), LGBTQIA+ individuals, persons with disabilities, and members of other equity-seeking groups. We believe that diverse perspectives drive innovation and are essential to achieving our mission.

How to Apply If you’re excited about supporting commercial operations in a dynamic and purpose-driven organization, we’d love to hear from you!

Please apply below with your CV, cover letter and writing examples.

● Your cover letter should explain why you’re the best candidate for this role.

● Writing and project planning samples are required.